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Terms of Service


Your details

a. When you register with us, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

b. If any of your details change, such as your address, you must inform us as soon as possible. You may update your details by signing into your account on our website, and update the relevant section.


The contract between us

a. Any contract for purchases made through the website will be formed as soon you confirm your order. We will inform you that your order has been received by sending an email to you at the email address you provide in your registration form. The email will include your name, the order number and the total price. Acceptance of your order brings into existence a binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

b. Entering into this contract means that you agree to the delivery charges to be paid to us, whether you ultimately buy any of the books or not. On delivery of your order, or self-collection at our shop, you have the option to buy only the books that you are completely satisfied with. Therefore, once paid for, we will not accept any returns of books, unless you wish to re-sell them to us (Please refer to the section 'Your Unwanted Books')

c. We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.


Withdrawal by you from the contract

a. You may withdraw your order for goods at any time up to the day of delivery.

b. To withdraw your order you must email us at books@booksmarthk.com before 7pm of the day preceding the day of delivery, at the latest. Failing to do so, and the delivery proceeds, you will still be required to pay the delivery charges, whether you ultimately accept the books or not.


Availability of goods you order

If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.


Delivery of goods to you

a. We will deliver the goods ordered by you to the person and address you give us at the time you make your order.

b. Delivery will be made as soon as possible after your order is accepted and in any event within 14 days of confirmation of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery constraints.

c. If there are other factors delaying our normal delivery times, such as public holidays or staff holidays, then we will inform you of such and other arrangements will be made to deliver the goods to you as soon as possible thereafter.



a. You are required to settle the payment in cash once the order has been delivered to you.

b. If you have a voucher issued by us, you can use that as part payment of your order. However, no change will be given if your order is less than the amount on the voucher.



By registering with us, you agree to receive updates from us from time to time on our new books and special offers.